100% Australian; we 'get' the Australian travel style. And, better still, our arms are open to welcome our friends from other countries around the world, who'd like to travel with friendly Aussies.
Corona Virus Statement
It’s with heavy hearts that we announce disrupted and cancelled plans for many of our travellers due to the unforeseeable events relating to COVID-19. We appreciate that some travellers, depending on their situation and destination of travel will have serious concerns around how the Corona Virus may impact their travel plans. Due to the enormity of this unprecedented global event and demands on the entire travel industry we must prioritise our actions in order of departure date.
Regarding the current status of the Corona Virus outbreak, our company is acting upon the official advice of the Australian Government; and not upon speculative media reports. We update our advice for each planned holiday departure date, as and when, any new government information is advised. Please keep in mind that any response made by us, will be well considered and we will report if there is a change to our Government status in regards to the Corona Virus. Given our need to liaise on many different destinations and departure dates; some of which are not departing for quite some time there may be some delays in our advices for tours not departing until later this year.
Travellers that have already had their travel plans affected have been notified of these circumstances and details around their booking.
We expect international touring for most, if not the remainder of 2020 to be impacted. The status can change without notice and therefore we are unable to make any statement that will cover all scenarios.
As we face an unprecedented event with COVID-19 across the entire global travel industry (and other industries) this is taking the toll on the ability to reply in regular time frames. We ask at this time that you allow us time to process each of our trip departures in order of departure. At the time we are in position to take action and inform you of your status or updates we will be in touch.
These are not normal times. COVID-19 (and the associated government travel restrictions) is an extraordinary and unexpected event outside of everyone’s control (and considered to be an event of force majeure under our booking conditions).
CANCELLED GROUPS TO DATE
All group departures until the end of June 2020 are cancelled, and our international departures Canadian Rockies with Alaskan Cruise & African Safari, August 2021.
Rescheduled departures are available or being planned.
Issue date: 25 May 2020
Please refer to the Australian Competition & Consumer Commission (ACCC) for government advice on your consumer rights.