Corona Virus Statement

It’s with heavy hearts that we announce disrupted and cancelled plans for many of our travellers due to the unforeseeable events relating to COVID-19.   We appreciate that some travellers, depending on their situation and destination of travel will have serious concerns around how the Coronavirus may impact their travel plans. Due to the enormity of this unprecedented global event and demands on the entire travel industry we must prioritise our actions in order of departure date.

Regarding the current status of the Coronavirus outbreak, our company is acting upon the official advice of the Australian Government;  and not upon speculative media reports.  We update our advice for each planned holiday departure date, as and when, any new government information is advised.  Please keep in mind that any response made by us, will be well considered and we will report if there is a change to our Government status in regards to the Corona Virus. Given our need to liaise on many different destinations and departure dates; some of which are not departing for quite some time there may be some delays in our advices for tours not departing in the immediate future.

In general, our International tour departures until the end of May 2020 already been assessed as not likely to proceed or already cancelled. Travellers have been notified of these circumstances and details around their booking if cancelled or the possibility of the tour cancellation.

We are unable to predict the outcome of many tours particularly past 31 May 2021 as to whether they will be cancelled or rescheduled. The status can change without notice and therefore we are unable to make any statement that will cover all scenarios. However we will be contacting confirmed travellers as news comes to hand for each departure date.

This is not normal times.  As we face an unprecedented event with COVID-19 across the entire global travel industry (and other industries) this is taking the toll on the ability to reply in regular time frames. We ask at this time that you allow us time to process each of our trip departures in order of departure. At the time we are in position to take action and inform you of your status or updates we will be in touch. 

CANCELLED GROUPS TO DATE
All group departares until the end of May 2020 are cancelled. Reschedule dates are available.

Issue date: Friday 27 March 2020

REFERENCES:

CONSUMER RIGHTS
Please refer to the Australian Competition & Consumer Commission (ACCC) for government advice on your consumer rights.

UNITED NATIONS WORLD HEALTH ORGANISATION
www.who.int

AUSTRALIAN GOVERNMENT SMART TRAVELLER
Please monitor the official government site www.smartraveller.gov.au