As we navigate the impact of COVID-19 and look to brighter days, we expect you’re keen to look ahead
to when you can travel, and make some holiday plans. 

It is the same for us, and we want to reduce the uncertainty about making future travel plans
with our Risk Free Deposit offer.

It applies to most of our tours in Australia (but not all), so please read below for
the standard Risk Free Deposit terms.   ** does not include any ‘Solos Mix’ tour **

TERMS:  If you book any of our ‘Solos Only’ tours for travel in Australia, at a time when COVID-19 travel restrictions apply to you, then you may cancel up to 73 days prior * to your travel date and receive a refund of the tour deposit, subject to the following terms and conditions:

  • Valid on new bookings made from 15 May 2020 for travel destinations in Australia for departures dates until 31 October 2021 for any land based holiday, operated by Encounter Travel but excluding tours categorised as a ‘Solos Mix’ group.
  • Your deposit payment secures the ‘Risk Free Deposit’. Your receipt will be issued with ‘Risk Free Deposit’ reference as confirmation of the offer and terms.
  • The terms of this offer cease 5 days after the Government travel ban/s that affect your travel destination/s are lifted/removed. After this, our standard booking terms and conditions will come into effect. If you do not wish to have your booking revert to the standard booking terms and conditions you must cancel your booking within 5 days of the COVID-19 travel bans being lifted (in the case of the travel bans that affect you).
  • The Risk Free deposit offer excludes any monies paid for an airfare arrangement or other Third Party arrangements associated with the booking. Terms for airfares and other Third Party arrangements are advised separately.
  • The full booking terms and conditions of the holiday come into effect at the time you make your deposit payment, except that our Risk Free Deposit terms overrides the cancellations terms the standard cancellation terms until such time the Risk Free Deposit term expires as defined above.
  • This offer is not retrospective and does not apply to passengers with existing bookings and supersedes in previous version of these terms.
  • Where a trip is advertised as guaranteed, this is not a guarantee of operation during any COVID-19 event that affects the departure, and the departure status can change.
  • We may withdraw this offer at any time and the terms would only apply to persons that had confirmed a booking with the tour deposit.

* some holidays after cancellation terms that vary to the 73 days prior and are less days than this prior to departure.

As @ 23 September 2020

Cape York and Torres Strait
Just Out - Discover the Cape
Kangaroo Island with Barossa Valley
Tassie's East Encounter Travel
Tassie's East 'Solos Only' 5 Day Discovery
Kakadu with Encounter Travel
Kakadu Walking Adventure 'Solos Only'
Bay of Fires with Encounter Travel
Bay of Fires Walk 'Solos Only'
Norfolk Island with Encounter Travel
Treasures of Norfolk Island 'Solos Only'

Australian Owned

100% Australian; we 'get' the Australian travel style. And, better still, our arms are open to welcome our friends from other countries around the world, who'd like to travel with friendly Aussies.